Jobs

Jobs

About Cubitts:

We are a spectacles company founded in King’s Cross, London in 2013. By combining traditional frame craft with modern methods, we hope to revive Britain’s long lost optical legacy. We’re passionate about spectacles, design and the customer experience.

Our mission:

To make the finest spectacles we can. To make the process of buying prescription frames enjoyable, engaging and informative. To be fair, open and honest with our customers. To use the best of modern technology, and continually reinvest in the company.

We currently have five stores in London with more on the way and have ambitious plans for the future. We’re looking for exceptional people to join us as we put these into practice. For the right candidates, we can offer significant responsibility from the start, and the opportunity to be part of a progressive, ever-growing team.

Benefits of working with Cubitts:

  • A fast-paced environment with significant progression opportunities, working alongside smart, driven and interesting people
  • The opportunity to be part of something truly special, as we seek to become the greatest spectacles company in the world
  • Annual pay reviews and an annual bonus for high performers
  • Monthly team events for the whole company
  • Spectacle making classes
  • Thursday morning yoga
  • The Cubitts Academy training sessions
  • Free spectacles and sunglasses for you (a pair a quarter), and discounts for friends and family


To apply, please email your current CV to jobs@cubitts.co.uk, stating the role(s) of interest and why you'd be the perfect addition to Cubitts.

SHOP VACANCIES

ASSISTANT MANAGER - CUBITTS COAL DROPS YARD, LONDON

We are in search of a full-time Assistant Manager to launch and co-run our exciting new site, Cubitts Coal Drops Yard. Located seconds from the newly regenerated Granary Square, the shop is set in railway arches steeped in the industrial history of King's Cross.

The role:

  • Supporting the Store Manager as the new shop launches, ensuring a seamless running of the business, helping to meet sales targets and customer experience standards
  • In the Manager’s absence, conduct all senior dispensing activities and be responsible for your team
  • To comfortably explain eye health, eyewear and prescription terminology to patients
  • Manage and work with our Optometrists and your team to provide impeccable lens and frame selection, fitting and customer service
  • Work alongside our glazing partners, excelling in lens selection
  • Maintain brand consistency throughout the store
  • Ensure company procedures are followed to protect inventory, assets and above all, colleague safety
  • Assist with initial and ongoing training development for all team members
  • Act as a representative for Cubitts, helping to educate and excite others about our mission and company story
  • Demonstrate exceptional product knowledge as well as accurately explaining features and benefits of various lenses and Cubitts frames
  • Assist with event planning and building relationships with the local community in order to drive revenue and brand awareness

Who you are:

  • You have a minimum of two year’s experience in an optical role, looking to further your expertise
  • A self-starter with plenty of energy, you’re a fast learner and outstanding at working under pressure
  • You thrive in a busy environment, enjoy responsibility and take pride in what you do
  • Have a genuine passion for spectacles, including their design and history
  • You’re highly organised, possessing meticulous attention to detail and a keen interest in aesthetics
  • An excellent communicator, written or verbally
  • You show great initiative, positivity and patience

This position is full-time, therefore you must be available to work for 40 hours per week, including weekend days.


SENIOR OPTICAL ASSOCIATE - CUBITTS COAL DROPS YARD, LONDON

We are in search of a full-time Senior Optical Associate to be based at our exciting new site, Cubitts Coal Drops Yard. Located seconds from the newly regenerated Granary Square and King's Cross station, originally built by the Cubitt brothers, the shop is surrounded by the industrial history that inspired our company.

The role:

  • Assisting in the early phases of the new shop, ensuring a seamless completion of daily tasks, and helping to meet our targets and customer experience goals
  • Lead by example to effectively manage sales, deal with enquiries, manage our patient booking system and offer impeccable customer service
  • To dispense our products to consistently high standards, excelling at fitting frames, demonstrating exceptional product knowledge and giving expert style advice
  • To comfortably explain eye health, eyewear and prescription terminology to patients (full training will be given)
  • Ensure the retail environment is flawlessly run, including taking responsibility for visual merchandising and the in-store experience
  • To act as a representative for our brand to help educate and excite others about the Cubitts mission and company story
  • Support your colleagues and in turn further your development

Who you are:

  • Our ideal candidate will have a minimum of one year’s experience in an optical role and are looking to further their expertise
  • You thrive in a busy environment, enjoy responsibility and take pride in what you do
  • You show great initiative, positivity and patience
  • Possess meticulous attention to detail, with a keen interest in aesthetics
  • Able to project a professional, fashion-forward image
  • Have a genuine passion for spectacles, including their design and history
  • An excellent communicator, written or verbally
  • Dedicated to making people happy - you exceed expectations, even under pressure, with an upbeat and mature attitude

This position is full-time, therefore you must be available to work for 40 hours per week, including weekend days.


RETAIL ASSOCIATES - CUBITTS FITZROVIA & COAL DROPS YARD, LONDON

We are seeking enthusiastic Retail Associates (full-time or part-time) to join our fast-growing team as we unveil the latest additions to our existing five stores. An exciting and unique opportunity, you will be based at one of our upcoming locations: Cubitts Fitzrovia or Cubitts Coal Drops Yard.

The role:

  • Manage sales, deal with enquiries, book and assist eye tests, and offer impeccable customer service to everyone who enters the store
  • To dispense our products to consistently high standards, excelling at fitting frames, demonstrating exceptional product knowledge and giving expert style advice
  • Ensure the retail environment is flawlessly run, including taking responsibility for visual merchandising and the in-store experience
  • To act as a representative for our brand to help educate and excite others about the Cubitts mission and company story
  • To comfortably explain eye health, eyewear and prescription terminology to patients (full training will be given)
  • Support your colleagues and in turn further your development

Who you are:

  • Previous retail experience is essential, and optical experience a bonus, although genuine interest is most important
  • You’re comfortable in a busy environment and take pride in what you do
  • You show great initiative, positivity and patience
  • Possess meticulous attention to detail, with a keen interest in aesthetics
  • Able to project a professional, fashion-forward image
  • Have a genuine passion for spectacles, including their design and history
  • Great at communicating clearly and effectively in person, over the phone and online
  • Dedicated to making people happy - you exceed expectations, even under pressure, with an upbeat and mature attitude

This is a part-time or full-time position. You must be available to work a minimum of 2 days a week as part-time or full-time at 40 hours per week, including availability on weekends.


HQ VACANCIES

CUSTOMER EXPERIENCE MANAGER

We are seeking a dynamic, full-time Customer Experience Manager to direct our growing Customer Service team. You’ll be responsible for ensuring impeccable, consistent and market-lead customer care is upheld through all service channels.

The role:

  • Develop a thorough and genuine understanding of our products, services, optical terminology, aftercare and company
  • Monitor all phone, email, live chat, and social media interactions to deliver and maintain an impeccable standard of customer service
  • Oversee that your team adapts to the needs and convenience of the customer as appropriate, providing tailored resolutions and support with any complex queries
  • Work collaboratively with our stores and HQ teams to ensure accurate, prompt and brand-consistent communications are made
  • Proactively identify and implement strategies for improvement as required
  • Work alongside the Operations Manager to structure and build an effective service team to support our growing company, identifying and fulfilling any recruitment needs
  • Stay informed about innovative technology and advancements that impact the customer experience, keeping up to date with competitors in the market
  • Set targets within the team to monitor performance and results
  • Safeguard the brand reputation when dealing with all customer queries
  • Facilitate weekly team meetings and take action on feedback from the team and our customers

Who you are:

  • Passionate about people and providing excellent levels of service
  • Equipped with 2-3 years Customer Service experience in a fast-paced, high-growth environment
  • Patient, empathetic and able to work calmly and methodically under pressure
  • As an excellent communicator, you're clear, considerate when dealing with complaints
  • You enjoy problem-solving and find resolving difficult queries extremely rewarding
  • You demonstrate great initiative, positivity and determination
  • An exemplary manager with the desire to achieve high performance from the team you’ll ultimately lead

This position is full-time, therefore you must be available to work for 40 hours per week, with occasional weekend support required.